The Leather Channel - Page

Terms of Trade

Once an order has been Checked and agreed in writing letter fax email by the customer,is it CONFIRMED. Once an order is CONFIRMED the customer is obliged to accept delivery 
pay the agreed price and adhere to the payment terms of the order. Title of the goods remains with The Leather Channel. until payment is made in full. 
All orders below Euro 1,000 plus VAT will require 100% payment with the order confirmation before production begins. 
Trade credit terms are available by separate negotiation. On orders over Euro 1,000 The Leather Channel. will accept a non-refundable deposit of 50% with an order confirmation before production begins. The remaining 50% balance is to be paid and cleared before despatch. Whilst every effort will be made to deliver orders to the 5 to 6 week target, this is a target and due to seasonal trends this can be extended at anytime even after an order has been confirmed, The target is not guaranteed and not contractual.
If The Leather Channel. has failed to comply with the confirmed customer order instructions or the product is faulty we will happily exchange the product. Notification of an issue/fault with an order must be made by phone/email/fax/letter to The Leather Channel. within 48 hours of delivery. The goods must be retained in unused condition and the cost of any loss or damage will be borne by the customer. 
Through confirmation of this order you agree you have full permission for the use of any logos and accept full responsibility for any subsequent actions taken by parties associated with said logos. For avoidance of doubt, these conditions will be governed by Pakistan Law.


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Quality Control

Our policy is to manufacture products which comply with the specifications established and agreed with our customers at a realistic and marketable cost, and to deliver them on time. In order to implement the policy, we will follow a continuous programme of improvement, based on prevention rather than detection of faults. 
Working with TQM (Total Quality Management) principles we will equip each of our personnel with the knowledge and resources required to successfully contribute towards our on-going search for excellence. We will provide a safe working environment for all our personnel and continually check and redefine product safety levels to ensure customer safety, and to always be aware of the environmental implications of all our processes and practices. 
To continually improve our supplier relationships by periodic auditing, consultation and training. Commitment at all levels to ‘Getting it right first time’ is essential to successful implementation of the policy. 

POLICY SUMMARY 
 1. Learn the requirements of our customers and Teach our employees 
 2. Provide the Correct Necessary Equipment to get the job done right 
 3. Provide a Safe and Pleasant working environment 4. Operate a Get It Right First Time approach 
 5. Use supportive Systems and Procedures to ensure consistency 
 6. Implement Continuous Improvement through Research and Development 
 7. Protect the environment by using cleaner, safer working practices 
 8. Operate within *Government Guidelines 
 9. Set goals in achieving recognized Accreditations 
 10. Deliver On Time at the Right Price